We have received so many nice comments and notes from our customers.
We love to hear from you and appreciate the feedback. Here are a few of the notes that we would like to share:
My candle arrived on Friday, as you said it would, and it is even more beautiful than the pictures. I was also impressed with the great care you took in the packaging. Holland House Candles excels in every way, from the beauty and detail of the candle, to thoughtful communication, to the great care taken that the candle did not sit in a hot truck over the weekend and knowing the exact day it would arrive, as well as the great packaging. Your candle and service are worth the money, and I will be a repeat customer. Thank you so much.
West Valley City, UT
To Whom it may concern:
I have never written a company over their product but first off I would like to thank you for your easy ordering website and your friendly and helpful customer service, but most of all I would like to say I am so very impressed with the candle I ordered. I had seen your short bit on the “How its made” program and was very impressed by the skill and design ( I just wish I had gotten the Mushroom candle that was made from the drippings to go with it) after visiting your website a number of times I decided to order one for my wives birthday. Well I will have to say I believe I am more taken back and in love with it than she is don’t get me wrong she loves it and made me look good for her birthday but this is the most beautiful piece of hand crafted item I own.. I am very impressed and pleased with the candle and having the extra LED light that flickers just puts it over the top. Thank you so very much for the wonderful candle artwork that you produce. I have told many co-workers and have even taken them to the web site to show them the video and the different candle designs and colors. I promise you that this is not the last one I order from you I have already picked a Christmas one out to my wife for me for my birthday in august so I have it to show off at Christmas, I just have to have it and my mother in law will be receiving a special one as well. I would like to know what you do with the Mushroom ones you make with the drippings that is shown on the video and how we could get these to go with the ones I order so they match my order so if you could let me know I would be grateful. Again thank you for such a beautiful piece of art work I could not be more pleased by it.
Sincerely a very happy customer
A Note from Holland House Candles:
As far as the mushrooms are concerned, yes, we do sell them at the shop for $2. We do not offer them online because of the wide variations in size/shape/color, we just don’t think that photos would effectively convey an accurate description of every mushroom. Also, the mushrooms are truly not meant to be burned. If lit, they will drip and generally make a little mess. That said, if you would like to purchase the mushroom that comes from your candle next time you order, just request it in the “Comments” box and let us know it is OK to charge your card for the extra $2. We can fit a mushroom in the box with your candle if you order a small or a medium size, but cannot fit a mushroom in the box with a large size candle.
I just received the candles. WOW!!WOW!!WOW!!! OMG they are absolutely amazing. The detail on them, and they are so much more than I ever expected. You guys have an outstanding product, I will DEFINATELY be ordering from you again…Holland House Candles and I are new best friends..LOL….Thank you very much, packaging was excellent, and shipping was very fast…I am looking forward to future orders.
Very Happy Customer
Just wanted to let you know that our candle, etc. arrived safely on Feb. 4, via UPS.
We, like so many others, must comment on the superb job of packaging which your company did. We’ve never seen anything fragile packed like that.
On opening the package we can only say that the beauty of the candle is “breathtaking”. It is even more beautiful than the video shows and surely is a true “work of art”. If you know which person actually created the candle for us, we wish you would thank him or her for us for the outstanding
workmanship which went into making this candle.
We have two questions. What is the best way to remove the little electric candle from the top of the large candle. It appears that one must turn the large candle upside down to allow the little electric candle to gently fall out (for recharging, etc.). Perhaps there is a better/safer way to do this. Also, should the electric candle be recharged in the on or off position or does it matter?
Thanks again for the beautiful (understatement) candle. We love it and can’t wait to show it to our children and friends. No doubt it will generate more orders for you.
~Dan and Dottie B.
A note from Holland House Candles: we welcome the opportunity to share a little hint that was given to us by a valued customer (Thanks Bernie!!). If you want to take the LED out of the candle without picking up the candle and turning it over, take a common tube from an empty roll of toilet paper, slit it lengthwise, and work it down around the LED when it is in the candle. If you pinch the toilet paper tube and lift, the LED will come right out!! Bernie was a genius to think of this and we are happy to share his hint. Charging the LED should be done in the “off” position.
I know that you all are very busy at this time of year, but I wanted to take a moment to tell you all thank you.
I ordered 2 of your candles back on November 5, 2011. One was shipped to my mother in Tennessee and the other to my mother-in-law in Mississippi. When I called to ask if they could be held and shipped closer to Christmas, the gentleman said that it was possible and to just notate it in the notes section of the orders. Both of them told me how beautiful their candles were and couldn’t quit talking about how they are so breathtaking. I had both of them go to your site and watch the “How it’s Made” video. They both said that you can not appreciate the candle as much, until you see the video.
To my surprise, my husband, seeing how excited I was to give these candles to our mothers, went to your website and ordered me one. It arrived yesterday. These candles/pieces of art are truly breathtaking! I just wanted to let you all know that your work is very appreciated. We are showing them off to everyone. I have even posted a link to your website on my Facebook page and clicked on “like” on the page dedicated to your company. I will do all I can do to get the word out there about your business. Thank you all for sharing your talent with the rest of the world. We truly enjoy their beauty.
I hope you all have a very Merry Christmas and a safe and blessed New Year.
~Denise P. and family
I am completely blown away and speechless because of the beauty and grace of the candle. I did not expect it to be so gorgeous and so big!!! You have truly exceeded my expections and had all of my family members stunned!! We really have never seen such a beautiful candle!!! We are baptising our baby in Antigua, a Caribbean Island and the candle has made it’s journey safe and sound.
Thank you once again. I absolutely love it!
I received my two candles today and they are fantastic, they were bought for gifts and my mum was over the moon with hers, the LED votive makes the candle come alive and looks amazing.
Your packing is excellent so all arrived in perfect condition.
Thank you very much for your great friendly service.
~Sean B., United Kingdom
I received my order yesterday and I am so happy with it. I was very pleased to see how exceptional it was packaged, there was no way that it was going to become damaged. The website and TV doesn’t do these candles justice, it is a fine piece of art and I and so looking forward to filling my house with more.
~Melissa D. Ontario, Canada
The Candle arrived unharmed and right on time for my wifes birthday. She loves the candle and it is even more beautiful in real life. I forsee many years of use to come. I can’t say enough about the wonderful candle and the wonderful job you did. Thank You So MUCH !!!
~Jerry S . Prairieville, LA
I don’t have any questions, just comments. I received my candle tonight after an unforeseeable weather delay in Salt Lake City. You know that winter weather they make fun of you guys for? Well, we are getting that out west here except after years of no winters we have forgotten how to deal with it.
Anyway, I want to tell you that I saw your candles on “How It’s Made” and now that I have one of my own pictures don’t do them justice. If the bloody thing wouldn’t break I would take it to bed with me tonight. I think that is quite the most beautiful thing I’ve ever seen. I can’t wait to light it but I’m almost afraid to.
Thank you so much for the most beautiful thing in my house,
~Sharon C., Boise, ID
Hi Valerie + Bill
We have received our order of the Flamingo candle today it was extremely well packaged thank you. The candle is fantastic and the colours and detail are wonderful and is a work of art we shall be showing it to our family and friends
At the moment we are scratching our heads where to display it for best effect.
Look forward to dealing with you again we are looking at one of the christmas candles for our next purchase.
~Andy + Jill S., West Yorkshire, UK
I wanted to let you know that I received the candle yesterday and gave it to my mom for her birthday. This candle was so much more beautiful than I could have imagined. It was packaged beautifully, was very well protected, and showed up in perfect condition. The pictures on the website do not do your products justice, they are just breathtaking in person.
Thank you again for getting this made and shipped so soon, and thanks very much for all your help and correspondence throughout this order process.
We love your products! Please feel free to post this email/testimonial on your website, you have two huge fans in New Jersey! 🙂 I am single-handedly advertising Holland House Candles to everyone who will listen. 🙂 Thank you again and again, and have a great weekend!
Just wanted to take a moment to let you know how pleased I am with the two candles I received today! They will be given as gifts on Mother’s day for my mom and mother-in-law. The pictures on the website do not do them justice; they are absolutely stunning and were actually much larger than I expected–what a pleasant surprise!!! They were also packed very well, and arrived promptly without any dents or dings. They are truly a remarkable value, and I’m sure I will be returning to your website to order a candle for myself very soon! Thanks for such a wonderful product that is made right here in the USA!!!
~Sara L. Sumrall, MS
Oh my gosh, you guys are incredible!! I had no idea the tapers would be decorated as well…wow!!
I found my wedding colors through you guys 3 ½ years ago and my dress has navy on the back because of you guys…and now the candle, WOW! I am blown away at your talent and service!!! Thank you so very much! This was THE BEST buy I’ve made and I’m so glad I designed my wedding around the delft blue!!
If there is anything I can ever do for you, please let me know!!! I now have one more thing to look forward to in 22 days!!!
The only possible regret I have is that maybe I shouldn’t have had you guys ship it to my office…it’s been hard to work ever since! Thanks again!!!
Attached are two of my bridal pictures so you can see WHAT you guys influenced a southern gal to do!
~Angela S.. Dallas, TX
Bill and Valerie-
We visited your shop in May during the tulip festival and was very impressed by your hospitality and willingness to take the time to answer our questions. You gave each of us great customer service. We were on a bus trip from the great state of Minnesota but the feeling when we
left your store made us feel like we had known you for a long time.
Your on line shop is great (we just ordered more candles for gifts) but
we have to say, visiting with you in person was much better. Thank you
and best wishes to you and your staff for a successful business for many years to come.
~Al and Irene M., Winona, MN
I was wanting to write your company and any and all employees that helped make the carved candles. I purchased 3 candles for this holiday season and out of all the gifts from all the family members, the one that stood out the most were the beautiful carved candles. My entire family loves them and cant get over how beautiful they are. I came across the candles by luck on youtube and was sold right away as those were to be my gifts this christmas to my grandparents. After they opened their gifts I had them watch the video on how they are made on youtube. They were even more impressed oh how special each one really was. Please if there are names that I can use in an email or letter to the company I would love to write something that maybe you could use to help avertise your amazing products. Just a quick background on myself. I am a soldier that just returned from a 12 month deployment to Afghanistan and last christmas I was overseas so this christmas was a very special one for myself and my entire family. These candles brought out the biggest smiles this christmas and it was a lot to do with your product. I would really like to do something to express my gratitude to you and your company for helping complete this wonderful holiday with my family.
Thank you so much,
~Brandon, Holts Summit, MO
I just wanted to let you know that my order from your shop has arrived!
I was really worried about the candles’ condition, considering they had to survive a long trip across the ocean and the rarely gentle treatment from Polish Post workers. My hands were literally shaking when I was opening the package. Fortunately, all the candles are in perfect condition, even though the customs officers completely butchered your safe packaging on the big candle.
A note for the future – it would be good to put more “fragile content” labels all over the box, because the one on my box disappeared under several layers of tape that the customs people used to reseal the package.
Anyway, the candles are breathtakingly gorgeous. I was simply staring at them for several minutes, having incredible fun finding and enjoying all the intricate details. I can’t wait till Christmas so I can finally give them to my father as a gift – he is an avid candle collector and your Dutch Garden without doubt will be the crown of his entire collection.
Thank you and best of luck,
~Agata C. Warsaw, Poland
Hello Bill and Valerie,
This is Sergio, from Spain. I recently bought a candle and a ceramic base. Just wanted to let you know that the parcel made it safely and unharmed to our house.
We got to know your business after watching “how it’s made”, in the spanish
Discovery Channel. My wife and I thought instantly that it would be an
awesome christmas present for my mother (she has her b-day on the 25th of
What we didn’t expect when we opened it was to find such a wonderful piece
of art. It’s really beautiful and nicely carved. Even with this expensive
shipping, I think we might buy more from you in the future.
~Sergio P., Spain
I was watching an episode of How It’s Made that featured carved candles. Being quite intrigued, I searched online for them and was excited to find your site. I became ecstatic to find that your business was the one featured on the show.
As a gift for my Mom, I ordered a large Christmas candle. I was first impressed by the packaging that was very precise and professional. After unwrapping the candle, I was taken-back by the artistry, craftsmanship, and absolute value.
My Mom was thrilled after receiving the candle and immediately replaced our table centerpiece with it. I showed your online store to my sister and she decided that her (future) wedding candle(s) would be purchased from you!
Thank you very much for sharing your impressive art with all.
~William L., Tucson, AZ
The candles came in today. WOW!! They look even better than on your website or TV!!
And nothing was damaged that I can see; of course, I just spent the last hour unpacking them! What a great, professional job packing, wrapping and the candles themselves too!!
My wife is out right now but my reaction is these are an eleven (out of a possible ten) and worth every penny!! STUNNING! And they got here on time!!! I thank you so much for everything…. I’ve got a feeling you’ll be getting more business from me and/or from others who see these!
To you and your entire crew I say many, many thanks!!
One Happy Customer!!
~John G., Broken Arrow, OK
Hi!!!!! I just recently ordered one of your wedding candles for my best friend who got married today. I wanted to express to you my sincere gratitude for the amazing piece that you created for them. The candle was absolutely breathtaking and was everything (and more!) that I had hoped for!! I can’t thank you enough for the joy you brought to my friends with your beautiful craft. As a great testament to this, my friend Nicole was brought to tears when she received her gift and was completely in awe of its beauty. She said, “This is the BEST wedding gift I could ever receive!” So once again I thank you so, so very much for enabling me to make my dearest friend very happy during the most important time in her life. In addition, the friendly service I received when ordering, and again when calling to check on the status of my order was so wonderful and truly appreciated. I look forward to doing business with you (again) in the future! Happy Holidays to you all!!!
With much gratitude,
~Sheri P., Hope, RI
If anyone reads this and is hesitant about purchasing a candle from you through the Internet without actually seeing your product I would say, “DON’T HESITATE!!” We are extremely happy with the quality and service we received. We look forward to displaying and using the candle. And, we will be ordering more in the future!
~Terry D. Wichita, KS
I received my candles exactly the day that you said I would, and they are BEAUTIFUL! I really really love my unity candle! I can’t wait to display them at my wedding ceremony in October! I just wanted to thank you for all of the effort that you put into making my candle exactly how I dreamed it to be! You expressed your creativity and yet still catered to my requests. I was impressed with the packaging that made it all the way to Missouri with absolutely no damage! Thank you again, and I will be sending you pictures after the wedding 🙂
My husband and I honeymooned in Holland, MI (We live in Grand Rapids). When we visited the Dutch Village I looked for your store straightaway. The ladies making the candles were very polite and didn’t mind me watch them make the candles for a good half hour. My parents have a candle from you that they got 25 years ago when they were married, it’s beautiful and I knew I wanted one as well. My husband bought me the Sweetheart Flare with tapers. The white and red/burgandy coloring is very striking. We lit the pillar because you can replace the candle in the center, but could never bring ourselves to light the tapers. The candles are glorious and last for generations. The next time we visit Holland I cannot wait to take my daughter to your shop and have her see the candles being made…I know she’ll be fascinated.
~Jenn W., Grand Rapids, MI
I wanted to let you know that I received the candle yesterday and gave it to my mom for her birthday. This candle was so much more beautiful than I could have imagined. It was packaged beautifully, was very well protected, and showed up in perfect condition. The pictures on the website do not do your products justice, they are just breathtaking in person. Thank you again for getting this made and shipped so soon, and thanks very much for all your help and correspondence throughout this order process.
We love your products! Please feel free to post this email/testimonial on your website, you have two huge fans in New Jersey! 🙂 I am single-handedly advertising Holland House Candles to everyone who will listen. 🙂 Thank you again and again, and have a great weekend!
~Jessica L., New Jersey
Earlier this month, I ordered one of your Dutch Garden ribbon style candles as a birthday present for my mother. Her birthday is at the end of this month. The candle arrived just yesterday and I was really impressed with both the delivery time and the care with which the candle was packed for shipping. Little more than one week passed between when I placed the order and the candle arrived at my doorstep. The candle was completely wrapped in several layers of foam and bubble-wrap, far better than what I expected, thank you!
I was also impressed at the warning label on the box concerning climate. The label basically said that if the air temperature outside was below zero, the candle should be allowed to warm to room temperature overnight to avoid thermal shock. Although I live in South Florida and the climate is mild around this time of year, the meaning of the warning sticker made a lot of sense, especially if I had placed my order during the dead of winter. Believe it or not, Florida has the most unstable climate in the nation during the winter months, one day it’s mildly warm, the next it’s bitterly cold outside.
You can rest assured if anyone I know expresses interest in acquiring a carved candle for either themselves or for someone they know, you will always have my recommendation. Last of all, I want to share a weird irony with you that involves your candles. I first learned about carved candles from the Discovery channel show “How It’s Made”. That episode originally got me interested in ordering one for my mother. I ran a google search under the term “carved candles” and stumbled onto your site in the process. It took me several days to make the connection between the episode of How It’s Made and your candles. It wasn’t until I noticed the “As seen on How It’s Made” that I realized what I was looking at.
Believe it or not, while I was inspecting the candle I ordered from you last night, the very episode of How It’s Made that originally sparked my interest in it… re-aired! What are the odds that the episode that got one of your customers interested in your products in the first place would re-air on the very same day that his order arrived? It’s a weird coincidence, isn’t it?
~Ahmed E., Hollywood, FL
I received my candle today, and it is beautiful! The pictures on your website do not do it justice. I am so happy with it and know that the recipient will be, too. I am so pleased that the candle arrived before Christmas although I had received an e-mail stating that it would probably not arrive until about two weeks after Christmas. I knew it would be worth it, though, and I kept my order. I’m so glad I did! Thank you, again!
~Stephanie N., Columbus, OH
I just received my unity candle for my wedding. It is even more beautiful than I had imagined. Thank you so much. I will be sure to refer everyone I know to Holland House Candles. I was originally going to buy my unity candle at a party store in my hometown. The night I saw your candles on “How It’s Made” I knew I had to check out Holland House Candles. I ordered my candle the next day and got it about 2 1/2 weeks later. The candles were so carefully packaged. Thank you again for making our special day even more special.
~Sara M., Maryland
Dear Holland House Candles,
I just wanted to email you and say how pleased I am with my order. I saw you guys on How It’s Made and was very “wowed” at the candle making and carving process. After I saw it, I did a search for carved candles online and found several other places that do different carvings. I placed an order for a carved angel. The carving was beautiful, but their protective coating didn’t coat the whole thing and didn’t look right. Also, it was damaged in the mail upon arrival. Although I sent it back and got a free replacement, the overall satisfaction of my order wasn’t really all that grand. Plus their candles used oil that’s lit from the top, so the light won’t shine through.
My order with YOU on the other hand is on the other side of the spectrum. I was extremely pleased with my order. You sent me a link where I could track my shipment, it arrived on time, it was VERY carefully packed with no possibility of damage through shipment and the candle itself is amazing! Although it’s so fragile, it wasn’t damaged at all and it’s perfect! You also kindly included another small white candle I can place inside the main one when it burns down to a point where I wouldn’t want it to burn to the bottom, and then I could just put that one in there.
Come Christmas, I know what I getting for some of my friends and family! Thank you for being such a careful packaging company and putting so much attention to detail and care into your products!
~John H. Torrance, CA
I recently purchased a candle (Dutch Garden, Raspberry Tri) from your website, which I received this afternoon 2-8-08. I was absolutely blown away by the beauty of this masterpiece!! I just wanted to say thank you to everyone at Holland House Candles for making this a very special Valentine’s Day for my special someone. You all may have just landed me my future girlfriend/wife! Thanks a million!.
~Larry S. , Los Angeles, CA
I just wanted to let you know that we received our candle yesterday and it is just beautiful. We lit it as soon as we got it out of the box (great packaging by the way).
My Mom’s birthday is Feb 26th so we are going to order her the same one we got. She will love it, my son says
As soon as the weather gets better – we are gonna go to the shop and check out all the stuff there.
Thanks again and stay warm..
~Debbie S., Rockford, MI
To Holland House Candles,
Thank you so much for making such a beautiful unity candle for my wedding. The color & everything is perfect!! I love the candle and the beautiful detail. No one else in Nebraska will have one like it. I love everything about the candle and its uniqueness. I can’t thank you enough!
~Sara J., Kearney, NE
To: Holland House Candles,
I just wanted to drop you a line and let you know that my order arrived on Tuesday in excellent condition. It is absolutely beautiful and I am sure my son and his new bride will love it as much as I do. Thank you so much for your prompt service. I have several friends who would like information on the candles you make so please send me some literature and a price list that I can share with them. Again, thank you so much for such a special gift.,
~Lola S., Grand Rapids, MN
My beautiful candle arrived today, and I want to compliment you on the way it was packed. It arrived in perfect condition, thanks to the most careful packing I think I’ve ever seen!
Putting the whole wrapped candle in a plastic bag with handles was BRILLIANT, as it made it so much easier to remove from the box without damage.
I appreciate not only your artistry in making the candles, but your care in packing them for shipping. Thanks so much!,
~Carleen W., Salt Lake City, UT
Just dropping a line to say I have received my candle, which came just in time for my sister’s birthday. She was overjoyed by the stunning craftsmanship involved and its uniqueness. As well as other friends and family who have seen it.
I noticed your candles being made on a French Canadian programme called How its Made, being shown by the Discovery Channel, which showed how the process taken to make the candle. It was this short documentary that prompted me to place an order.
Also there were no customs/import duties payable on the delivery, and arrived undamaged.
Many thanks for the promptness of the order and I’m sure that I’ll have another order to place in the near future.
~Kabir, Lancashire, UK
I just wanted to tell you how pleased my wife are with the Beautiful candle we purchased from you. We saw the show on TV “How its Made”. We were sold the minute we saw the person carving it. We’ve been telling all our friends and showing it to everyone who stops to visit. I compare it to buying fine jewelry. Thank you so much for the wonderful gift you have provided us with. I will purchase another one soon.
~Tom and Barbara A., Sioux Rapids, ID
Dear Sir and Ma’am,
I ordered personalized wedding candles December 6th for my wife’s and my Anniversary (December 21st) and when we talked on the phone, you were not sure if the order would arrive before Christmas, which was expected due to the timing of the order. I wanted to let you know the candle arrived on December 20th, to both my wife’s and my surprise, just as we were leaving for a Christmas trip to Euro Disney. It was an even bigger and GREAT surprise for my wife since she picked it up at the base post office. Just seeing how fast it was completed and mailed, tells me that you and your wife must have moved up our candle on your priority list to get the candles to England by the 20th…
We didn’t have e-mail access at Euro Disney, but now that we do I wanted to write and say THANK YOU very much for providing such an awesome looking candle and the effort it must have taken to get it completed and mailed so that it arrived not only by Christmas, but our anniversary as well!!! It may seem like a small thing to some, but we both know the effort that took and we both wanted you know how much that type of effort is truly appreciated and the level of character and class it shows… It made our anniversary and Christmas very special for us, and it also uplifts my wife and I to know that there are people in this world who will go out of their way to do something special for someone else (which is magnified even more so during this holiday season).
My family and I want to extend our thanks and gratitude to you and your wife and all of those at Holland House that made our first anniversary a very special one. The effort and kindness you and your company has shown has made a significant positive impact this holiday season for a family stationed in England away from their family and friends…
From our family to yours and all the families at Holland House we would like to say Thank You and we pray everyone has a Happy and Safe Holiday Season!
With kind regards and special thanks…
~Christopher K. and Family, Stationed in England